Includes on-site support AND remote support for UNLIMITED Windows XP/7/8/10 business or office computers or networking devices. Purchase includes ten (10) hours of general support by an on-site or remote technician. Covers virus removal, application and network errors, boot process, optimization, software updates, driver installation, printing and scanning problems, internet, networking, wireless router/switch or other WIFI device, email, cloud services, file sharing, backup systems, servers, upgrades, and general support. Parts not included. *Minimum (1) hour of on-site support per service request, or thirty (30) minutes of remote support, equal to half (.5 hours) of service. Same-day service if ordered before 12 noon, otherwise next business day service is guaranteed, within business hours.