Includes on-site support AND remote support for ANY one (1) Windows XP/7/8/10 business or office computer. Includes up to one (1) hour of general support by an on-site technician. Covers virus removal, application and network errors, boot process, optimization, software updates, driver installation, printing and scanning problems, internet, networking, or Wireless router/switch or other WIFI device, file sharing, backup system, and general support. Parts not included. *Select this option if the computer can NOT boot properly or CANNOT access the internet. Do not select this option if the computer does boot properly and CAN access the interent in its current condition. Please select the remote support option instead. Same-day service if ordered before 12 noon, otherwise next business day service is guaranteed, within business hours.