SERVICE POLICY
Customer Care
Vidor Computer takes its responsibility to provide excellent customer service and exceptional technical support very seriously.
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We pledge to do everything possible to make customer satisfaction our number one priority. Our team is standing by to go above and beyond the level of service that you have experienced with other companies in the past. If you are not completely satisfied with your service, please contact us as soon as possible so that we can make every effort to make sure that you are not only happy to have chosen Vidor Computer as your service providor, but highly recommend it!
Privacy & Safety
Your information will never be shared with third parties. Any files, passwords, trade secrets, methods, metadata, or any other proprietary information will be kept confidential to your home or business. With great power comes great responsibility, and having said that, we are proud that our technicians are benevolent "white hat" experts, as opposed to "black hat" hackers.
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The gun in the hands of a good person will shoot a bad person, while the gun in the hands of a bad person will shoot a good person. We possess the formidable skills to properly secure your network and help fight "black hat" hackers and their methods.
Disclaimers
Each and every computer and computer network are highly unique and inherently are complex environments. This requires the utmost care for all configurations and considerations for every possible variable.
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While we strive to make a delicate process quick and affordable, sometimes we must work before we can discover unknown variables at work. Time estimated will be made in honest consideration of all known conditions, however sometimes more time and effort may be required. We make your problems our own, and therefore any time that is expended in the furtherance of such goals
is agreed to be spent towards the problem and is not refundable. Vidor Computer does not assume any liability for but not limited to data loss, loss of business, parts or additional maintenance required after making changes to any computer or network, and service is agreed to be as-is. We are invited to work on your equipment and will pursue custom solutions with honest intent and competent knowledge and will always use our best experience and knowledge to solve your problems quickly and effectively, communicating as much and often as possible with your team to provide the best service possible. Thanks for choosing Vidor Computer.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- All service requires pre-payment before service can begin.